Install the extension and sign in

04 October 2026 19:53 (Edited 04 October 2026 20:38)

Table of Contents

Before you start

You need Google Chrome on your computer.
Your administrator must invite you first. See Get started as an agent.

Install the extension

Open the install link from your administrator or from Taiwa.
Add the extension to Chrome.
Select the puzzle icon in the Chrome toolbar, and pin Taiwa — Live Translation. The Taiwa icon then stays in the toolbar.

Select the Taiwa icon in the toolbar.
Select Settings at the bottom of the window. The settings page opens in a tab.
Under Account, sign in: - With a password: enter your Email and Password, and select Sign in. - With single sign-on: leave those fields empty. Under Company sign-in, enter your organisation's Taiwa name, and select Sign in with SSO.

The Account section of the extension's settings

When you are signed in, the page says Signed in as and your address.

Check that it works

Open your helpdesk or your softphone in a Chrome tab.
If the tab was open before you installed the extension, reload it.
Select the Taiwa icon. The Platform line names your call platform, and Start translation is available.

The extension on a supported call page

If the line says open a supported call page or Not detected, see A call is not translated.

Sign out

On the settings page, select Sign out.