After a translated call, you can put the transcript on the ticket. Your organisation must allow saved transcripts. See Control call transcripts.
Your administrator must also add the Taiwa installation key to the app. Without the key, the panel receives no transcripts. See Install the Taiwa app in Freshdesk.
Add the transcript
- Open the ticket of the call.
- In the Taiwa panel, open the Voice tab.
- Select Add transcript to ticket.
- Taiwa puts the words in the note editor of the ticket. The panel says Added to the note editor — review it, then save.
- Read the note, and save it.
Taiwa does not save the note for you. Nothing is on the ticket until you save.
If it does not work
| The panel says | Meaning |
|---|---|
| Nothing was translated on this call yet. | There are no words to add. |
| This transcript cannot be added to the ticket. Your organisation does not allow it… | Your administrator forbids saved transcripts. |
| Taiwa did not answer. Reload this ticket, then try again. | Reload the page. |