Open the Settings tab.
Account
The card shows who is signed in, and the organisation. Select Sign out to remove your saved sign-in from this computer. Other agents who use this computer keep theirs. You are also signed out of Taiwa in your browser and on your other computers.
Translation
App language sets the language of the app itself. The change applies the next time Taiwa starts.
Audio Settings
| Setting | What it does |
|---|---|
| Translated Audio Volume | How loudly you hear the translated customer. It does not change what the customer hears. |
| Customer's original voice | How loudly you hear the customer's own voice under the translation. 0% mutes it. |
| Your original voice (to customer) | How loudly the customer hears your own voice under the translation. 0% mutes it. |
The two original-voice levels apply to the next call, not to a call in progress.
Advanced audio
Select Advanced audio to open it.
| Setting | What it does |
|---|---|
| Lower the customer's translated voice when I speak | While you speak, the customer's translated voice gets quieter, so that it does not talk over you. |
| Lower my translated voice when the customer speaks | While the customer speaks, your translated voice gets quieter for them. |
Privacy
Keep the transcript after the call is off by default. A transcript of a customer call is personal data.
- The choice is yours alone. For other agents who sign in on this computer, saving stays off until they turn it on.
- Taiwa saves one file for each call, on this computer only. The file holds what you and the customer said, the translations, and the time of each line. It is not uploaded anywhere.
- Delete saved transcripts after sets how many days Taiwa keeps a saved transcript.
- Open transcript folder opens the folder with the files.
Your organisation can forbid saved transcripts. Taiwa then saves none, whatever this switch says.
Usage data
Record what goes wrong on this computer keeps a technical record that helps to find faults.
- Never recorded: anything said on a call, your name, your email address, your customer's language, or anything that identifies this computer.
- Recorded: when Taiwa starts, when you turn audio on and off, when a translation starts and ends, failures by their error code, how often it reconnected, how far behind the translation was, and whether the audio devices installed.
The record stays on this computer. Open the folder shows the file. Reset this id gives the computer a new random id.
Your organisation can share this record with Taiwa for a limited time, to support your first calls. The app then shows a notice and the end date, and you cannot turn the record off. See Share desktop usage data during launch.