My invite link does not work
An invite link works once, and it expires after 7 days. Ask your administrator to select Resend invite on the Users tab of the admin portal.
I forgot my password
Ask your administrator to select Send reset link on the Users tab. You get a link by email. Until you use it, your old password does not work.
Administrators: the same button works for your own colleagues, but not for your own row. Ask another administrator.
Single sign-on does not work
- Enter your Organisation ID, not your email address or your email domain. Your administrator knows it.
- A sign-in from an email domain that Taiwa has not verified is refused. Your administrator must ask Taiwa to verify the domain.
- Your identity provider must assign the Taiwa application to you.
I was signed out, and I did not sign out
Each of these signs you out on every device:
- You changed your password.
- An administrator sent you a reset link, or deactivated your user.
- You selected Sign out in the Windows app. That also signs you out of Taiwa in your browser and on your other computers.
Sign in again.
The Windows app does not sign in
The Windows app signs in through your browser.
| What you see | What to do |
|---|---|
| The browser does not open | Open Settings in the app, and select Sign in again. |
| The signed-in account changed. Check the account above, then try again. | The browser is signed in to Taiwa as another person. Select Use a different account. |
| This sign-in link is incomplete. Start sign-in again from Taiwa Desktop. | Close the browser tab, and select Sign in in the app again. |
| Could not reach Taiwa. Check your connection and try again. | Your network must allow both app.taiwa.cx and api.taiwa.cx. See Network requirements. |
| Your sign-in has expired. Sign in again. | Select Sign in. |
The extension does not sign in
- Check your email address and your password on the extension's settings page.
- If your organisation uses single sign-on, leave the email and password fields empty. Use Company sign-in.
My user is deactivated
Only an administrator can reactivate you, on the Users tab.