1. Activate your account
Your administrator sends you an invite. Open the link in the email and set a password of at least 8 characters. The link works once, and it expires after 7 days.
If your organisation uses single sign-on, you do not get a password. You sign in with your organisation ID. Ask your administrator for it.
2. Install Taiwa
Your administrator tells you which product to use.
- Chrome extension, for a softphone in the browser and for messages: Install the extension and sign in
- Windows app, for a call app on Windows: Install the Windows app and sign in
3. Translate your first call
- With the extension: Translate a call with the extension
- With the Windows app: Translate a call with the Windows app
Before your first real call, use a headset. With loudspeakers, the customer can hear their own translated voice come back.
4. Translate your first message
Open a ticket or a conversation from a customer who writes in another language. The translation shows under the message. See Translate messages in your helpdesk.
If something does not work
Start with A call is not translated or Messages are not translated.